We are currently experiencing an issue with our search service that impacts documents edited or created since 6:00 AM ET today . Due to an interruption with our indexing tool, recent document updates are not being re‑indexed .
What this means for you
- Search results may not reflect the most up‑to‑date versions of documents edited after 6:00 AM ET.
- Newly created documents may not appear in search results.
- Existing documents created before this time remain searchable, but may not show recent changes.
Our team is actively working on it
We are collaborating with our service provider to restore full indexing functionality as quickly as possible. Once resolved, all delayed updates and new documents will be indexed and appear normally in search.
We apologize for the inconvenience and appreciate your patience. If you need help locating a document in the meantime, please reach out to our support team.
UPDATE :1:45 PM ET - The fix has been applied in production and re-indexing has begun. An update will be shared when re-indexing is completed. Thank you for your patience!
UPDATE 4:15PM ET - Indexing is working for documents edited/created after the fix was applied, and re-indexing the backlog is the issue of focus now. An update will be shared when re-indexing is completed. Thank you for your patience!
UPDATE 6:15PM ET: We are pleased to inform you that the indexing issue has been fully resolved. All affected documents have now been successfully reindexed, and normal functionality has been restored.
Should you have any additional questions or require further assistance on this issue, contact Support.
We appreciate your patience and understanding as we worked to resolve this issue.